Privacy Policy
Sunrise Solar Solution
Sunrise Solar Solution (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, submit an enquiry, request a free solar assessment, or communicate with us through WhatsApp, phone, email, or other channels.
By using our website or submitting your information to us, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including but not limited to:
- Name
- Phone number / WhatsApp number
- Area or location
- Monthly electricity bill range
- Electricity meter type
- Property type and roof-related information
- Any other information you provide through our website, WhatsApp, phone call, email, or consultation
We may also collect basic technical information when you visit our website, such as browser type, device information, IP address, pages visited, and website interaction data.
2. How We Use Your Information
We collect and use your information for the following purposes:
- To respond to your enquiry
- To contact you through WhatsApp, phone call, SMS, email, or other communication channels
- To arrange a free solar consultation or roof assessment
- To evaluate whether your property may be suitable for a solar energy system
- To estimate potential electricity savings, system size, financing options, or installation suitability
- To provide quotations, proposals, follow-up information, and customer support
- To improve our website, services, marketing, and customer experience
- To comply with legal, regulatory, and administrative requirements
3. Marketing and Follow-Up Communication
By submitting your information, you agree that we may contact you regarding solar energy solutions, promotions, consultations, assessments, or related services.
You may request to stop receiving marketing or promotional messages from us at any time by contacting us or informing our team through WhatsApp.
4. Disclosure of Your Information
We do not sell your personal data.
However, we may share your information with trusted parties where necessary, including:
- Our internal sales, customer service, technical, and installation teams
- Solar consultants, contractors, engineers, or site assessment personnel
- Financing or instalment service partners, where applicable
- IT, hosting, website, CRM, advertising, analytics, or communication service providers
- Government authorities, regulators, or legal parties where required by law
We will only share your information where necessary for the purposes stated in this Privacy Policy.
5. Accuracy of Information
You are responsible for ensuring that the information you provide to us is accurate, complete, and up to date. Inaccurate or incomplete information may affect our ability to assess your property, provide estimated savings, or arrange appointments.
6. Data Security
We take reasonable steps to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no method of data transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
7. Retention of Personal Data
We will retain your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy, including enquiry follow-up, service provision, legal compliance, accounting, dispute resolution, and business records.
When your personal data is no longer required, we will take reasonable steps to securely delete, anonymise, or dispose of it.
8. Cookies and Tracking Technologies
Our website may use cookies, pixels, analytics tools, or similar technologies to improve website performance, measure advertising effectiveness, understand user behaviour, and improve our marketing campaigns.
You may disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
9. Third-Party Websites and Platforms
Our website may contain links or integrations with third-party platforms such as WhatsApp, Facebook, Google, or advertising platforms. We are not responsible for the privacy practices, content, or policies of these third-party platforms.
You should review their respective privacy policies before using their services.
10. Your Rights
Subject to applicable laws, you may request to:
- Access the personal data we hold about you
- Correct or update your personal data
- Withdraw consent for marketing communication
- Request deletion of your personal data, where applicable
- Ask questions about how your personal data is processed
To make a request, please contact us using the details below.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, you may contact us at:
Sunrise Solar Solution
Address: 34 Jalan Ponderosa 2/1, Taman Ponderosa, Johor Bahru, Malaysia, 81100
Phone: 016-7121933
Email: [email protected]
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
Your continued use of our website or services after any changes are posted means that you accept the updated Privacy Policy.
Contact Us
016-7121933
34 Jalan Ponderosa 2/1 , Taman Ponderosa, Johor Bahru, Malaysia, 81100
Disclaimer:
The information provided on this website is for general reference and promotional purposes only. Estimated savings, system performance, rebates, financing options, and installation suitability may vary depending on electricity usage, roof condition, system design, approval requirements, government policies, and other factors. Final quotation, eligibility, and installation details are subject to site assessment and written confirmation by Sunrise Solar Solution.