Terms of Service

Sunrise Solar Solution

Welcome to the Sunrise Solar Solution website. These Terms of Service (“Terms”) govern your use of our website, enquiry forms, consultation services, solar assessment services, and any communication with us.

By accessing our website or submitting your information, you agree to these Terms.

1. About Our Services

Sunrise Solar Solution provides solar energy consultation, free roof assessment, solar system proposal, installation-related advice, and related services for residential property owners.

Our website is intended to help homeowners understand solar energy options, potential electricity savings, solar system suitability, battery storage options, and available assessment services.

2. Free Assessment

We may offer free consultations, free solar assessments, or free roof checks, subject to availability, location, property suitability, and our team’s schedule.

Submitting an enquiry does not guarantee that your property is suitable for solar installation. Suitability depends on factors such as roof size, roof condition, roof direction, shading, electricity usage, meter type, technical requirements, and applicable approval conditions.

3. Eligibility

Our services are generally intended for property owners or authorised decision-makers who are interested in solar energy solutions for landed residential properties, such as terrace houses, semi-detached houses, and bungalows.

You confirm that the information you provide to us is accurate and that you have the authority to request an assessment for the property.

4. Estimates and Savings Claims

Any electricity savings, bill reduction figures, return-on-investment estimates, system capacity suggestions, or financing examples shown on our website or shared by our team are for general illustration and estimation purposes only.

Actual results may vary depending on factors such as:

- Electricity consumption habits

- Roof size and roof condition

- Solar panel direction and shading

- System capacity

- Weather conditions

- TNB tariff or electricity rate changes

- Battery usage, if applicable

- System performance and maintenance

- Government policy, approval, or incentive changes

We do not guarantee a specific amount of savings unless clearly stated in a signed written agreement.

5. Government Incentives and Approvals

Any information regarding government incentives, rebates, schemes, or approvals is provided for general information only.

Eligibility for any rebate, incentive, quota, policy, or approval is subject to the latest government rules, agency requirements, application conditions, and availability at the time of application.

We may assist customers in understanding or applying for relevant schemes where applicable, but we do not guarantee approval or entitlement to any government incentive or rebate.

6. Quotations and Pricing

Any quotation, proposal, price, instalment plan, or package shared by us is subject to final site assessment, system design, product availability, technical requirements, approval requirements, and final confirmation.

Prices may change due to changes in equipment cost, installation complexity, financing terms, government policy, or other external factors.

A quotation is not considered final unless confirmed in writing by Sunrise Solar Solution.

7. Installation and Project Timeline

Any installation date, assessment date, approval timeline, or project completion timeline provided by us is an estimate only.

Actual timelines may be affected by weather, site conditions, customer availability, authority approvals, equipment availability, technical requirements, or other circumstances beyond our control.

8. Customer Responsibilities

You agree to:

- Provide accurate and complete information

- Ensure that you have authority to request a site assessment

- Allow reasonable access to the property for assessment or installation, where applicable

- Inform us of any roof defects, electrical issues, renovation plans, or property restrictions

- Review all quotations, proposals, product details, financing terms, and agreements carefully before proceeding

- Comply with any payment terms stated in the final agreement

9. Website Content

The content on our website is provided for general information and marketing purposes only. While we try to keep information accurate and updated, we do not guarantee that all website content is complete, current, error-free, or suitable for every customer’s situation.

We reserve the right to update, change, or remove website content at any time without prior notice.

10. Intellectual Property

All text, images, designs, graphics, videos, branding, layout, and content on this website are owned by or licensed to Sunrise Solar Solution, unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, or use our website content for commercial purposes without our written permission.

11. Third-Party Links and Services

Our website may include links or integrations with third-party platforms such as WhatsApp, Facebook, Google, payment providers, financing partners, or other service providers.

We are not responsible for the content, policies, services, or practices of any third-party platform or provider.

12. Limitation of Liability

To the maximum extent permitted by law, Sunrise Solar Solution shall not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising from your use of our website, reliance on website information, delay in service, estimated savings, third-party services, or inability to use our services.

Nothing in these Terms limits any liability that cannot be excluded under applicable law.

13. No Professional Engineering or Financial Advice on Website

Information provided on our website does not constitute final engineering advice, financial advice, legal advice, or approval advice.

A proper assessment, technical review, and written proposal are required before any solar installation decision is made.

14. Personal Data

Your personal data will be collected, used, and processed in accordance with our Privacy Policy.

By submitting your information through our website or communication channels, you agree to our collection and use of your personal data as described in the Privacy Policy.

15. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of our website or services after any changes are posted means that you accept the updated Terms.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising from these Terms or your use of our website or services shall be subject to the jurisdiction of the courts of Malaysia.

17. Contact Us

If you have any questions about these Terms, you may contact us at:

Sunrise Solar Solution

Address: 34 Jalan Ponderosa 2/1, Taman Ponderosa, Johor Bahru, Malaysia, 81100
Phone: 016-7121933
Email: [email protected]